Frequently Asked Questions

What happens after I order?

You will receive an email confirmation with your order number immediately after the order was placed. To stay informed with the status of your order, click the link to the shop pay app. You will receive an email to notify you when your order has been shipped. This email will also have your tracking number.

I haven't received my order yet, what should I do?

Contact us with your order number or forward the email confirmation you received when placing the order. We'll give you an update on your order status.

How do I cancel my order?

To cancel your order, contact us by email with your order number and say that you want to cancel your order. 

*This function is only possible if your order has not been shipped yet.

What is your refund policy?

We have a 14 day return policy, which means you have 2 weeks to request a return. Item must have not been washed or used. Email to start your return process. 

Read our return policy here.  

When will my order ship?

Please allow 1 week for production time and 5 business days or less for shipping.

Do you offer local pickup?

Yes, this option is free and for local customers only. We'll contact you when your order is ready for pickup. See the location at checkout or on the local pickup page.

Why hasn’t my shipment arrived?

Many reasons can cause shipments delay such as traffic or bad weather. Please contact us and we'll provide you the reason asap. 

Do you ship internationally?

Yes. It usually take about 1-2 weeks for your order to arrive. There will be a tracking number in your order email confirmation.

What credit cards do you accept?

We accept all major debit and credit cards like VISA, MasterCard, American Express and Discover card.

What currency are your prices listed in?

All prices are initially listed in CAD, but at the bottom of every page you'll find a currency selector. You can choose to view our product prices in any currency.


Checkout using Afterpay, learn more on how to pay over 4 installments here.

What are the benefits of subcribing to the email list?

Upon registration, you will receive an email with a 10% discount code. You'll be notified about new drops and have access to new releases before non subscribers. Also, you'll be notified about our special events and news.